NCCARE360 is North Carolina’s pioneering statewide coordinated care network. It leverages technology to connect individuals with identified needs to a comprehensive network of community resources. This innovative platform facilitates a feedback loop, enabling providers to track referral outcomes and ensure effective service delivery. But what exactly is Care 360, and how does it work?
Understanding the Need for Care 360
There’s a growing understanding that addressing non-medical factors, such as access to nutritious food, secure housing, and stable employment, significantly impacts overall health and reduces healthcare costs. However, navigating the complex web of health and human services can be overwhelming. Traditional systems often operate in silos, lacking efficient communication and coordination. This fragmentation hinders effective service delivery and leaves individuals struggling to find the support they need. This is where Care 360 comes in.
How Care 360 Works: A Collaborative Approach
NCCARE360 offers a collaborative solution, providing a coordinated, community-centered, and person-centered approach to care delivery across North Carolina. By fostering connections and streamlining communication, Care 360 aims to improve the well-being of North Carolinians. Here’s how it works:
Key Features of NCCARE360:
- Comprehensive Resource Directory: A statewide directory, coupled with a call center staffed by dedicated navigators, ensures individuals can readily access the resources they require. A dedicated data team verifies resource accuracy, and text/chat capabilities enhance accessibility.
- Centralized Data Repository: Integrating resource directories statewide allows for efficient data sharing and eliminates duplication of efforts. This centralized system ensures up-to-date information is readily available to all stakeholders.
- Secure Technology Platform: A shared platform enables secure electronic referrals, real-time communication between providers, and seamless client information sharing. This streamlined process enhances efficiency and facilitates better care coordination. This technology forms the backbone of Care 360’s effectiveness.
- Community Engagement Team: Dedicated teams work tirelessly to engage community-based organizations, social service agencies, health systems, and independent providers, fostering a robust and interconnected network.
Accountability and Accessibility with Care 360
NCCARE360 promotes accountability by tracking service delivery and outcomes. Its “no wrong door” approach ensures individuals can access assistance regardless of their initial point of contact. The closed-loop referral system guarantees follow-up and confirms that individuals receive the necessary support.
Statewide Implementation of Care 360
As of June 2020, NCCARE360 operates in every North Carolina county. Organizations and agencies can join the network by submitting a request through the NCCARE360 website. This widespread availability ensures equitable access to vital resources across the state.
The Partnership Behind NCCARE360
NCCARE360 is a successful public-private partnership between the North Carolina Department of Health and Human Services and the Foundation for Health Leadership and Innovation (FHLI). Key implementation partners include United Way of NC/211, Expound Decision Systems, and Unite Us. This collaborative effort underscores the commitment to improving healthcare access and coordination in North Carolina.
Conclusion: Transforming Care in North Carolina
NCCARE360 represents a significant step towards a more integrated and effective care system in North Carolina. By connecting individuals to essential resources, promoting collaboration among providers, and leveraging technology for efficient communication, Care 360 is transforming how care is delivered and received. This innovative model has the potential to significantly improve the health and well-being of communities across the state. To learn more about how Care 360 is making a difference, visit the NCCARE360 website.
