In today’s fast-paced business environment, delivering exceptional service is paramount. Carear® is revolutionizing field service and customer support with its cutting-edge enterprise augmented reality (AR) platform. By leveraging the power of AR, CareAR enables businesses to reduce operational costs, boost first-time fix rates, and significantly improve customer satisfaction.
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Visual Verification: Ensuring Accuracy and Efficiency in Every Procedure
CareAR takes service verification to the next level with object and state detection. By integrating machine learning and computer vision into your workflows, you can visually confirm work completion, ensuring procedures are followed correctly every time. This innovative feature minimizes errors and enhances the quality of service delivery.
Transform Service Delivery with an Enterprise Augmented Reality Experience Management Platform
The CareAR platform is designed for comprehensive service experience management. It empowers your organization to provide instant expertise through remote AR support and on-demand digital work instructions. Accessible across desktops, smartphones, and tablets, CareAR ensures support is available in any situation, anywhere your customers or technicians need it.
Key Capabilities of the CareAR Platform:
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Smart Assets: Transform static content into interactive guides. Empower users with digital and visual content delivered in context, promoting self-service solutions and providing step-by-step instructions. Learn more >
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Empowered Service Employees: Equip your service desk agents and field technicians with powerful tools for remote problem resolution. CareAR enables remote visual support with AR annotations over live video, leading to faster fixes and reduced dispatch rates. Learn more >
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Interactive Service Experiences: Democratize content creation with CareAR Experience Builder. Easily create self-authored content, interactive 3D models with hotspots, step-by-step guides, and digital workflows that seamlessly integrate with existing service management platforms. Learn more >
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Connected Insights: Drive proactive and predictive service with AI-powered computer vision, state detection, and object detection. Leverage real-time data for enhanced service delivery and preemptive issue resolution. Learn more >
Create Smart Assets with CareAR Instruct
Contextual knowledge is key to efficient problem-solving. CareAR Instruct allows you to deliver digital and visual content in a contextual manner, guiding users to self-resolve issues and providing clear, self-guided instructions.
Empower Your Service Employees with CareAR Assist
Give your service teams the tools they need to excel. CareAR Assist empowers agents and field technicians to resolve issues remotely with AR and 3D annotations over live video, improving efficiency and customer satisfaction.
Build Interactive Service Experiences with CareAR Experience Builder
Make service experience creation accessible to everyone. CareAR Experience Builder’s intuitive interface allows for self-authoring of content, integration of interactive 3D models, step-by-step guidance, and seamless digital workflows within service management platforms.
Provide Connected Insights with CareAR Insight
Transform your service from reactive to proactive. CareAR Insight delivers predictive and proactive service through real-time insights from third-party systems, IoT integration, and advanced predictive analytics.
Experience Tangible Results with CareAR
- [Number] % in remote resolutions
- [Number] % reduction in dispatches
- [Number] % first-time fix rate improvement
- [Number] % reduction in service time
Trusted by Industry Leaders
CareAR is the platform of choice for leading companies across various industries, who rely on its robust features and proven results to enhance their service operations.
“What CareAR has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.”
Colin Kelly
Managing Director, Sapphire Utility Solutions
Xerox and CareAR: Elevating the Service Experience
When integrated with Xerox services, CareAR delivers exceptional value, resulting in reduced customer wait times, faster resolution, increased equipment uptime, and environmentally conscious service delivery.
- [Number] % fewer site visits
- [Number] % Increased remote solve rate
- [Number] % Overall global adoption
- [Number] Minutes or less training time
- [Number] Kg GHG emissions avoided
*Data from Jan. 2022 through Dec. 2022
CareAR® Instruct: Empowering Technicians with Self-Solve AR Instructions
CareAR Instruct enables the creation of enterprise-grade augmented reality instructions for self-guided, step-by-step processes. Bridge skill gaps and empower anyone to resolve issues or complete training by following easy, contextually personalized steps.
See how it works (1:59)
CareAR® Experience Builder: Rapidly Create Self-Solve Instructions
CareAR Experience Builder allows you to quickly develop step-by-step digital work instructions with a no-code, drag-and-drop interface. Easily add 3D, 2D, video, and other content to create engaging and personalized instructional workflows.
See how it works (0:56)
CareAR® Assist: Accelerate Resolutions with Remote AR Visual Support
CareAR Assist empowers service teams to provide instant remote enterprise augmented reality visual support to customers, employees, and field technicians. Connect remote experts to resolve issues faster, reduce costly dispatches, and enhance safety.
See how it works (0:40)
What’s New at CareAR
Stay updated with the latest innovations and insights from CareAR.
Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist
Industry News, Remote AR Support
Discover why CareAR Assist is the superior alternative following PTC’s Vuforia Chalk End of Life announcement.
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5 Expert Tips for AR Remote Assistance Rollout Success
Customer Success, Remote AR Support
Learn from real-world use cases and ensure a successful AR remote assistance implementation.
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Big News for CareAR Assist Users: Host from your Browser!
Augmented Reality, Remote AR Support
Announcing browser-based hosting for CareAR Assist, enhancing accessibility and ease of use.
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A Look Ahead Into 2025: The Future of Field Service and Customer Service
AI, Augmented Reality
Explore the transformative trends shaping the future of service, with insights from CareAR’s successful 2024.
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Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist
Find a robust and reliable alternative to Vuforia Chalk with CareAR Assist and ensure a seamless transition.
Read More
5 Expert Tips for AR Remote Assistance Rollout Success
Achieve a successful AR remote assistance rollout by implementing proven strategies and learning from real-world experiences.
Read More
Big News for CareAR Assist Users: Host from your Browser!
Access seamless remote visual assistance directly from your web browser with the latest CareAR Assist update – no downloads needed for hosts!
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A Look Ahead Into 2025: The Future of Field Service and Customer Service
Explore the future of field service and customer service and the digital transformations driving industry evolution in 2025 and beyond.
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Latest Resources
Explore our library of resources to learn more about leveraging augmented reality for service excellence.
No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance
Webinar
Gain actionable insights for successful AR implementation in your service organization.
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IDC Perspective: CES Case Study: Augmented Reality for Distributed Field Service Workers
Case Study
Read IDC’s analysis of CES’s successful implementation of AR for distributed field service.
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How CES Improved Field Service with AR Remote Support
Webinar
Learn how CES addressed field service challenges using AR remote support and training solutions.
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Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions
Webinar
Discover how data-driven digital forms can streamline service delivery and enhance team performance.
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No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance
Webinar
Access on-demand webinar for insights on effective AR remote assistance rollout strategies.
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IDC Perspective: CES Case Study: Augmented Reality for Distributed Field Service Workers
Case Study
Explore the detailed case study from IDC on CES’s AR implementation for field services.
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How CES Improved Field Service with AR Remote Support
Webinar
Watch the on-demand webinar to understand CES’s successful AR remote support deployment.
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Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions
Webinar
Access the webinar to learn about optimizing service delivery using digital forms and work instructions.
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Events
Stay informed about upcoming CareAR events and webinars.
Scaling Remote AR Support: From Pilot to Everyday Operations
Events, Webinar
Join our webinar on March 12, 2025, 11am PST / 2pm EST. Register Now
No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance
Events, On Demand Webinar
Get actionable insights for successful AR implementation in your service organization.
How CES Improved Field Service with AR Remote Support
Events, On Demand Webinar
Learn how CES tackled field service challenges using AR remote assistance.
Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions
Events, On Demand Webinar
Learn essential steps for using data-driven digital forms to empower teams and improve decision-making.
Scaling Remote AR Support: From Pilot to Everyday Operations
Events, Webinar
Register for the webinar on March 12, 2025, to learn about scaling remote AR support. Register Now
No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance
Events, On Demand Webinar
Access the on-demand webinar for insights on AR remote assistance rollout.
How CES Improved Field Service with AR Remote Support
Events, On Demand Webinar
Watch the on-demand webinar to discover how CES improved field service with AR.
Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions
Events, On Demand Webinar
Access the on-demand webinar to learn about optimizing service delivery with data-driven forms.
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