Finding the right Enterprise Rent-A-Car contact number can be crucial when you need assistance with your rental. Whether you’re facing a booking issue, need roadside assistance, or have questions about your rental agreement, knowing how to reach customer service quickly is essential. This guide provides a comprehensive overview of how to contact Enterprise Rent-A-Car, including general contact information, specific department numbers, and alternative ways to reach out for support.
Finding the General Enterprise Rent a Car Contact Number
The primary Enterprise Rent-A-Car contact number for general inquiries and customer service is 1-855-266-9565. This number will connect you with a representative who can assist with a wide range of requests, including:
- Making a reservation: Book a car rental for your next trip.
- Modifying a reservation: Change or cancel an existing reservation.
- Roadside assistance: Get help if you experience a breakdown or other issue with your rental vehicle.
- Billing inquiries: Ask questions about your rental charges.
- General questions: Get information about Enterprise’s policies and procedures.
Contacting Specific Departments
While the general Enterprise Rent-A-Car contact number can handle most requests, you might need to contact a specific department for certain issues.
- Roadside Assistance: For immediate roadside assistance, dial 1-800-307-6666. This line is available 24/7 to help with emergencies such as flat tires, lockouts, and accidents.
Other Ways to Contact Enterprise
Beyond phone calls, Enterprise offers various other avenues for customer support:
- Enterprise Website: The official website (www.enterprise.com) features a comprehensive FAQ section, online chat support, and a contact form for submitting inquiries.
- Enterprise Mobile App: The Enterprise mobile app allows you to manage your reservations, request roadside assistance, and contact customer service directly through the app.
- Social Media: Reach out to Enterprise through their social media channels for assistance or general inquiries. You can find them on platforms like Facebook and Twitter.
Tips for Contacting Enterprise
- Have Your Information Ready: Before calling, gather your rental agreement number, reservation confirmation number, or any other relevant information to expedite the process.
- Be Clear and Concise: State your issue clearly and provide all necessary details to the representative.
- Note the Time and Date: Keep a record of when you contacted Enterprise and the name of the representative you spoke with, in case you need to follow up.
Contacting Enterprise for University of Michigan Business
For University of Michigan employees using the BIG 10 contract with National Car Rental/Enterprise Rent-A-Car, ensure you use the ICAR code when booking and have your Emerald Club number readily available. This guarantees contracted rates and benefits, including complimentary upgrades for Emerald Club members. For specific questions regarding the University of Michigan contract, contact your department’s travel or procurement office.
Conclusion
Reaching Enterprise Rent-A-Car is straightforward with multiple contact options available. Utilizing the correct Enterprise Rent-A-Car contact number, whether for general inquiries or specific needs like roadside assistance, ensures you receive prompt and efficient support for a smooth rental experience. Remember to have your information ready and utilize online resources for quick answers to common questions. Using the provided contact information and tips will connect you with the right resources for all your Enterprise Rent-A-Car needs.
