Navigating your healthcare journey is now simpler than ever with MyChart, a secure and personalized online portal brought to you by Evernorth Care Group. This comprehensive guide addresses frequently asked questions to help you understand and utilize MyChart effectively for managing your health information and connecting with your care team.
Understanding MyChart with Evernorth Care Group
What is MyChart and How Does it Benefit Evernorth Care Group Patients?
MyChart is a patient portal that provides you with secure, 24/7 online access to your medical records and healthcare management tools. As an Evernorth Care Group patient, MyChart empowers you to take a more active role in your health by offering convenient access to:
- Appointment Scheduling: Easily book and manage your medical appointments online.
- Health Information Overview: View key health details including medications, allergies, lab results, immunization records, and more.
- Prescription Refills: Request refills for your prescriptions directly through the portal.
- Trusted Health Resources: Access a library of reliable health information and resources.
- Direct Communication with Your Care Team: Securely message your doctors, nurses, and other members of your Evernorth Care Group care team.
It’s important to note that while MyChart offers extensive digital access, some records, such as psychotherapy notes, older paper records, or records predating September 24, 2019, from systems outside MyChart, may not be available online. For access to these records, please contact your Evernorth Care Group provider directly.
Is There a Cost to Use MyChart as an Evernorth Care Group Patient?
No, MyChart is offered as a complimentary service to all Evernorth Care Group patients. There are no fees associated with using MyChart to manage your healthcare.
What are the Technical Requirements to Access MyChart?
To use MyChart, you simply need a device with internet access, such as a computer, tablet, or smartphone, and a compatible web browser. For optimal performance, it is recommended to use updated browsers like Google Chrome or Microsoft Edge.
How Secure is MyChart? Is My Health Information Protected?
Evernorth Care Group prioritizes the privacy and security of your health information. MyChart employs robust security measures to ensure your data is protected. Access is controlled through personalized usernames, secure passwords, and activation codes. All communication within MyChart is encrypted and conducted while you are securely logged into the portal, unlike standard email. MyChart adheres to all federal and state privacy laws, including HIPAA, to safeguard your personal and medical information.
MyChart Enrollment and Activation for Evernorth Care Group Patients
How Do I Sign Up for MyChart with Evernorth Care Group?
Evernorth Care Group makes MyChart enrollment straightforward. Typically, you will receive a MyChart activation code during your visit to an Evernorth Care Group clinic. This unique code allows you to log in to the MyChart system and create your personal username and password. If you did not receive an activation code, you can request one by calling your Evernorth primary care clinic or by asking to sign up during your next appointment.
What if My MyChart Activation Code is Lost, Expired, or Not Received?
If you have lost your MyChart activation code, it has expired (codes are valid for 14 days), or you did not receive one, Evernorth Care Group patient support can assist you. Please contact the MyChart Patient Support Line at (800)233-3264. After verifying your identity, a new activation code will be securely sent to your email address on file.
My MyChart Activation Code is Not Working. What Should I Do?
Activation codes are designed for one-time use and expire after 14 days for security purposes. If your activation code is not working, ensure it has not expired and that you are using it for the first time. If you continue to experience issues, please reach out to Evernorth Care Group’s MyChart Patient Support team at (800)233-3264 or email WeTreatYouBetter@Evernorth.com for further assistance.
Enhancing MyChart Security with Two-Factor Verification
What is Two-Factor Verification in MyChart?
Two-factor verification (2FV) adds an extra layer of security to your MyChart account. It requires you to provide two different types of authentication factors to verify your identity. This typically involves “something you know” (your password) and “something you have” (a security code sent to your phone or email). In the context of MyChart, the second factor is a unique six-digit code.
Why is Two-Factor Verification Recommended for MyChart?
Two-factor verification significantly enhances the security of your MyChart account and protects your sensitive health information. By requiring a second verification step, it minimizes the risk of unauthorized access due to identity theft or compromised passwords. This added security layer is crucial for protecting your Electronic Health Information (EHI).
How Does Two-Factor Verification Work When Logging into MyChart?
When two-factor verification is enabled, after you enter your MyChart username and password, you will be directed to an “Additional Security Verification” page. Here, you can choose to receive a security code via email or text message to your registered mobile phone. Once you receive the code, enter it on the MyChart verification page to complete the login process and access your account.
Do I Need to Use Two-Factor Verification Every Time I Login to MyChart?
For enhanced security, yes, two-factor verification is generally required each time you log in to MyChart. However, you have the option to designate a device as “private.” If you choose this option on a personal device, you will be prompted for two-factor verification less frequently – typically every 90 days for mobile devices and 180 days for desktop devices. This feature provides a balance between security and user convenience for regularly accessed devices.
Accessing and Managing Your Medical Records in MyChart
When Will I See My Test Results in MyChart?
Evernorth Care Group is committed to providing timely access to your health information. Your test results are generally released to your MyChart account at the same time they become available to your healthcare provider. A member of your Evernorth Care Group clinic team will review your results and will contact you if any follow-up steps are necessary.
What Should I Do if My Health Information in MyChart is Incorrect?
Your MyChart information is directly linked to your electronic medical record maintained by your Evernorth Care Group doctor’s office. If you notice any inaccuracies in your health information within MyChart, please inform your doctor or care team during your next clinic visit. They can review and correct any discrepancies in your electronic medical record, ensuring your MyChart information is accurate and up-to-date.
How Quickly Can I Expect a Response if I Message My Provider Through MyChart?
Evernorth Care Group strives to provide prompt communication through MyChart. You can generally expect to receive a response from your doctor or nurse within 1-3 business days. It’s important to remember that MyChart is not intended for urgent medical situations. If you require immediate medical attention, please contact your Evernorth Care Group medical center directly or dial 911 in case of a medical emergency.
How Can I Update My Personal Information in MyChart?
Keeping your personal information current in MyChart is essential for effective communication and account management. To update details such as your home address, email address, or password, simply log in to MyChart. From the main menu, navigate to the “Preferences” section, where you will find options to update your personal information and manage your account settings.
MyChart Access for Families
Can I Access My Family Member’s Medical Records Through MyChart?
Yes, MyChart offers proxy access, allowing you to view a family member’s health record. This is particularly useful for parents or guardians who need to manage the healthcare of their children or for individuals assisting adult family members with their medical care. To establish proxy access, you will need to complete a Proxy Consent Form and submit it to your Evernorth Care Group medical facility. Alternatively, you can initiate access through MyChart by selecting “Share My Record” from the “Health” menu and choosing “Friends and family access” to add or modify access to your health record.
Can I Ask Questions About a Family Member from My MyChart Account?
MyChart is designed to provide secure access to your personal health record. Using your MyChart account to communicate about another individual’s health information could lead to that information being incorrectly recorded in your health record. This could potentially compromise the accuracy of medical records and negatively impact patient care. Therefore, it is important to use individual MyChart accounts for personal health inquiries and utilize the proxy access feature when needing to manage or inquire about a family member’s health.
Is it Permissible for Spouses to Share a Single MyChart Account?
No, sharing MyChart accounts between spouses or adults is not permitted due to the confidential nature of medical information. Each adult individual must create and maintain their own separate MyChart account to ensure privacy and security. If you wish to grant your spouse or partner access to your health information, you can do so through the “Share My Record” feature within MyChart, which allows you to securely grant access while maintaining individual accounts.
Troubleshooting MyChart Access
What Should I Do If I Forget My MyChart Username or Password?
If you have forgotten your MyChart password, you can easily reset it online by clicking the “Forgot password” link on the MyChart sign-in page. If you have forgotten your username or need further assistance, please contact the Evernorth Care Group MyChart Patient Support Line at (800)233-3264 for help in recovering your account access.
Why Was I Logged Out of MyChart?
To protect the privacy and security of your health information, MyChart has an automatic timeout feature. If your MyChart session is inactive for 15 minutes or more (meaning no keyboard or mouse activity), you will be automatically logged out. This is a security measure to prevent unauthorized access to your account, especially if you leave your computer unattended. It is recommended to manually log out of MyChart whenever you step away from your device, even for a brief period.
Who Can I Contact for Further MyChart Questions or Support?
For any additional questions, technical issues, or support related to MyChart, Evernorth Care Group offers several resources. You can email the MyChart support team at WeTreatYouBetter@Evernorth.com or call the MyChart Patient Support Line directly at (800)233-3264. The support team is available to assist you with any MyChart-related inquiries and ensure you have a smooth and helpful experience using the portal.
