Navigating your shareholding and understanding who to contact for assistance can sometimes be confusing. At National Grid, we are committed to providing excellent customer care for all our shareholders. To ensure your queries are handled efficiently, we utilize the services of company registrars. These registrars are specialists who manage shareholder records and assist with various shareholder-related matters. This article explains who National Grid’s registrars are and how you can contact them for your customer care needs.
Our primary registrar is Equiniti. They are fully equipped to handle a wide range of inquiries regarding your National Grid shareholding. You can find their contact details conveniently listed on our shareholder contacts page.
Equiniti is your go-to point of contact for numerous shareholder services, including:
- Updating your personal information: Need to change your name or address on record? Equiniti can assist with updating your personal details to ensure your shareholder information is always current.
- Dividend inquiries: If you require a replacement for a dividend cheque or have questions about dividend payments, Equiniti can help.
- Share certificate replacements: Lost or damaged your share certificate? Equiniti can guide you through the process of obtaining replacement share certificates.
- Shareholding verification: Want to confirm the number of shares you currently hold? Equiniti can provide you with accurate details of your shareholding.
- Account consolidation: If you find yourself with multiple shareholder accounts, Equiniti can help merge them into a single, easily manageable account.
- Direct dividend payments: Opt for the convenience of receiving your dividends directly into your bank or building society account by registering with Equiniti.
- Scrip dividend scheme: Interested in growing your investment? Join the National Grid scrip dividend scheme through Equiniti to receive your dividends as additional shares. Learn more about the scrip dividend scheme.
- Communication preferences: Manage how you receive shareholder communications by updating your preferences with Equiniti.
- Share transfers and dealing: For matters related to share transfers or dealing, Equiniti can provide the necessary support and information.
- Shareholder bereavement support: Equiniti offers guidance and assistance in the unfortunate event of a shareholder’s death, helping with the necessary procedures for share transfer.
Contacting Equiniti – National Grid’s Share Registrar
Equiniti is readily available to assist with your shareholder needs. You can visit their comprehensive website at www.shareview.co.uk for online support and information. Alternatively, you can write to them at the following address:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
The Shareview website (www.shareview.co.uk) offers a convenient platform to manage your National Grid shareholding online. By registering, you can access features such as viewing your shareholding details and choosing to receive shareholder communications electronically, contributing to a more efficient and environmentally friendly process.
For specific queries related to the Rights Issue announced on 23 May 2024, Equiniti has established a dedicated Shareholder Rights Issue helpline. Please call them on 0371 384 2456 for assistance.
Bank of New York Mellon – Registrar for American Depositary Shares (ADS)
For shareholders holding National Grid American Depositary Shares (ADS), the Bank of New York Mellon serves as the registrar. They specialize in managing ADR-related inquiries and providing customer care for ADS holders. Their website, www.adrbnymellon.com, offers resources and information specifically for ADR shareholders. You can also contact them by mail at:
BNY Mellon – ADR
PO Box 505000
Louisville, KY 40233-5000
For email inquiries, you can reach Bank of New York Mellon at: [email protected]
National Grid Company Secretariat – For Complex or Unresolved Issues
While Equiniti and Bank of New York Mellon are equipped to handle most shareholder inquiries, there might be instances where your query requires escalation or is outside their purview. In such cases, please contact the National Grid Company Secretariat team directly. They can assist with more complex or unresolved issues that the registrars are unable to handle.
You can reach the National Grid Company Secretariat team via email at: [email protected]
At National Grid, we are dedicated to ensuring our shareholders receive the best possible customer care. By understanding the roles of Equiniti, Bank of New York Mellon, and the Company Secretariat, you can efficiently direct your inquiries and receive timely assistance. We encourage you to utilize these resources for a seamless shareholder experience.
