Optum Virtual Care offers a convenient way to access healthcare from the comfort of your home. This guide provides a detailed walkthrough of scheduling a virtual appointment through MyChart.
Navigating MyChart for Optum Virtual Care
Accessing scheduling tools within MyChart is straightforward. Established patients can log in directly to schedule an appointment. New patients can search for care by specialty. Depending on the chosen service or specialty, you may be prompted to answer additional questions. Remember, virtual visits are not suitable for medical emergencies. If you are experiencing a medical emergency, dial 911 or go to the nearest emergency room.
Defining Your Virtual Care Needs
MyChart will guide you through a series of questions to determine the appropriate appointment type. You’ll be asked if you’ve seen a provider in the chosen specialty within the past three years. This helps MyChart display relevant visit reasons.
Next, select a visit reason from the provided options. Virtual scheduling applies to specific reasons. If you can’t find a suitable option, explore in-person scheduling.
If your chosen reason qualifies for a virtual visit, you’ll be asked to confirm your preference for a virtual appointment.
Selecting Your Location and Provider for Optum Virtual Care
Ensure you select the correct state for your location during the appointment. You must be physically located in the same state as your provider is licensed. Use the dropdown menu to choose your state.
After selecting your location, a list of available providers and time slots will appear. Scroll down to view all options. Utilize the “Filters” to refine your search based on specific criteria.
Confirming Your Optum Virtual Care Appointment
Once you’ve chosen a provider and time, review the appointment details. Utilize the “comments” section to provide context for your visit, outlining your concerns and what you hope to address.
Finally, log in to your MyChart account or proceed as a guest to finalize your appointment. Follow the prompts to complete the scheduling process.
Preparing for Your Optum Virtual Care Visit
Ensure a successful virtual visit by having:
- A fully charged device (phone, computer) with a camera and internet connection.
- A strong WiFi connection for mobile devices.
- A well-lit, quiet, and distraction-free room.
- The MyChart app downloaded (if using a mobile phone).
- Your MyChart login credentials.
- A list of your current medications.
To start your visit:
- Log into MyChart 5-10 minutes early to complete eCheck-In.
- Navigate to “Visits.”
- Fill out personal info, medications, travel history, and questionnaires.
- Select “Begin Video Visit” to enter the virtual waiting room.
