Shopping for baby gear, especially items like a Chicco Car Seat, can be overwhelming. We understand that you want to be absolutely sure you’ve made the right choice for your little one. That’s why at autotippro.com, we offer a generous 30-day return policy, allowing you to experience our products in your home, risk-free. Our goal is to let you truly appreciate the quality and convenience we offer, ensuring your peace of mind when choosing the best for your family, whether it’s a stroller or a Chicco car seat. We want you to feel confident in your purchase and experience firsthand the ease and comfort our products provide. To ensure a smooth return process and full refund, we kindly ask that returned items are kept in brand new condition and used indoors.
What Items Are Eligible for Return?
The majority of products at autotippro.com are eligible for return or exchange within 30 days from the date of purchase. This applies to a wide range of baby essentials, potentially including Chicco car seats (depending on availability on our site), strollers, and accessories. To qualify for a full refund or credit, returned items must be in pristine, brand new condition. This means they should be unused, unscratched, and without any signs of wear and tear. For items with wheels, please ensure there are no scuff marks from outdoor use. All original tags and packaging must also be included with your return.
Understanding Refunds and Timelines
While we are pleased to provide complimentary return shipping for eligible items, please note that original shipping charges (Ground, Express, or Overnight) are non-refundable.
You can expect a full refund for your purchase as long as the returned items meet our ‘new condition’ criteria. In the rare instance that a returned item shows signs of use beyond reasonable home testing, a restocking fee, up to 50% of the purchase price, may be applied. Examples of situations that may incur restocking fees include used wheels ($25), missing original packaging ($20), or items requiring cleaning due to stains or pet hair ($25). If an item cannot be accepted for a refund even with a restocking fee, our Customer Experience team will contact you to arrange for the item to be shipped back to you, or to discuss the possibility of a partial store credit.
Refunds will be issued to the original payment method or as store credit. Please be aware that if you are returning a gift, the refund will be processed as store credit only.
Once your return is received and carefully inspected, we will notify you via email about the status of your return. If your return is approved, the refund process will be initiated within 5 business days. You will receive an email confirmation once the refund has been processed. However, please allow some processing time for the credit to appear on your credit card statement, depending on your bank.
How to Initiate a Return
To start your return, which could include items like a Chicco car seat or stroller, we provide a prepaid shipping label for returns that meet our policy guidelines.
Simply begin your return process by clicking on the following link:
Request a Return or Exchange Authorization
Important Note: When shipping an item back to us, including potentially valuable items like strollers or Chicco car seats, please be aware that you assume the risk of shipping. We are not responsible for items lost or damaged in transit and refunds will be based on the condition of the item as received by us.
Important Exceptions to Note
We value all our customers, including those in Hawaii and Alaska. However, we currently do not process direct exchanges for customers outside the contiguous United States, including Hawaii, Alaska, and international addresses. For orders from these locations requiring an exchange, the item must be returned for a refund and then re-purchased.
For savvy shoppers who enjoy special deals, please be aware that items purchased during significant sale events such as Warehouse Sales or Black Friday/Cyber Monday may be designated as final sale and ineligible for returns. Always review the specific terms of special discount offers before making a purchase, as these items may be final sale. Additionally, gift cards are non-refundable.
