At AutoTipPro, we strive to ensure that our customers are satisfied with the services and products we offer. This Refund Policy outlines the terms and conditions under which refunds may be provided. By using our website or services, you agree to this Refund Policy.
1. Eligibility for Refunds
Refunds are available under certain circumstances, depending on the type of product or service you have purchased. Please review the following criteria to determine if you are eligible for a refund:
a. Digital Products
For any digital products, such as eBooks, guides, or software:
- Refunds are only available within 14 days of the purchase date.
- Refunds are granted if the product is defective, inaccessible, or materially different from the description provided on our website.
- We do not offer refunds for digital products that have been downloaded, unless there is a clear issue with the product.
b. Physical Products
For physical items (such as diagnostic tools or devices):
- Refunds are available within 30 days of purchase.
- To be eligible, the product must be unused, in the same condition you received it, and in the original packaging.
- Proof of purchase (such as a receipt or order number) is required.
c. Services
For services such as car diagnostics, programming, or remote support:
- Refunds are available only if the service was not delivered as agreed or if there were clear technical issues that prevented the service from being completed.
- Refund requests must be submitted within 7 days of receiving the service.
2. Non-Refundable Items
The following items are non-refundable:
- Downloaded digital products that have been accessed.
- Services that were delivered satisfactorily.
- Any promotional or discounted items.
3. How to Request a Refund
To request a refund, please contact us at WhatsApp Number: +1 (641) 206-8880 with the following information:
- Your full name
- Order number
- Description of the product or service purchased
- Reason for the refund request
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 5-7 business days.
4. Processing Your Refund
If your refund is approved:
- For digital and service refunds, the amount will be credited back to the original payment method within 10 business days.
- For physical products, you will be responsible for return shipping costs. Once we receive the returned item, we will inspect it and issue a refund if it meets the eligibility criteria. Shipping costs are non-refundable.
5. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe:
- First, check your bank account or credit card statement again.
- Then, contact your credit card company or bank, as processing times may vary.
- If you still have not received your refund, please contact us at WhatsApp Number: +1 (641) 206-8880 for further assistance.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Last updated” date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to us at:
AutoTipPro
Address: 500 N St Mary’s St, San Antonio, TX 78205, United States
WhatsApp Number: +1 (641) 206-8880
Note: As our company provides services globally, we utilize WhatsApp for customer support instead of a traditional phone number. If you would like to contact us, please feel free to reach out via WhatsApp, and our team will be available to assist you 24/7.
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