You bought a new car, the shiny paint gleamed, the new car smell intoxicating. But there’s a snag. The dealer promised to fix something, and now you’re wondering what to do. This is a common scenario, and we’re here to guide you through the process of getting what you’re owed when you Bought A New Car And The Dealer Promised To Fix an issue.
Understanding Your Rights When the Dealer Promised to Fix an Issue
When you buy a new car, it’s covered by warranties, both express and implied. An express warranty is a specific promise, like the dealer agreeing to fix a scratch or replace a faulty part. An implied warranty, while not explicitly stated, guarantees the car is fit for its intended purpose – namely, driving. Knowing your rights under these warranties is crucial when the dealer promised to fix something and hasn’t followed through.
Documenting the Agreement: Your First Line of Defense
The golden rule when a dealer promises a repair is documentation. Get everything in writing! This includes the specific issue, the promised fix, and the timeline. A simple email or text message confirming the agreement can make all the difference. Think of it as your insurance policy if things go south.
Following Up: Persistence Pays
If the dealer is dragging their feet, follow up politely but firmly. A phone call or email referencing your documented agreement is usually enough. Keep a record of your communication – just in case.
What if they still don’t fix the issue? This is where your documented agreement becomes invaluable.
Escalating the Issue When the Dealer Fails to Deliver
Don’t be afraid to escalate the issue. Most dealerships have a customer service manager or general manager you can contact. Explain the situation calmly and professionally, referencing your documentation.
Leveraging Manufacturer Warranties
If the dealership is unresponsive, contact the manufacturer directly. They have a vested interest in maintaining their brand reputation and are often willing to intervene.
Seeking Legal Advice: Your Last Resort
If all else fails, you may need to seek legal advice. A lawyer can advise you on your legal options, which may include filing a complaint with the Better Business Bureau or pursuing legal action. Remember, this is a last resort, but knowing you have this option can empower you.
What to Do if the Dealer Promised to Fix Something Before Delivery?
This scenario is slightly different but equally important. If the dealer promised to fix something before you took delivery of the car, ensure it’s completed before you sign any final paperwork. Inspect the car thoroughly and refuse delivery until the promised repairs are made to your satisfaction.
“A documented promise is a powerful tool. Never rely on verbal agreements, especially when it comes to car repairs,” says John Smith, Automotive Engineer at Autotippro.
Conclusion
Buying a new car should be an exciting experience, not a headache. When a dealer promises to fix something, ensure you have it in writing. This simple step can save you time, money, and frustration down the road. Remember, knowledge is power. By understanding your rights and being proactive, you can ensure you get what you paid for. If you need further assistance, connect with us at Autotippro. Our phone number is +1 (641) 206-8880 and our office is located at 500 N St Mary’s St, San Antonio, TX 78205, United States.
“Don’t hesitate to contact the manufacturer directly. They are often willing to help resolve disputes between customers and dealerships,” advises Jane Doe, Customer Service Expert at AutoTipPro.
Leave a Reply